General Delivery Information
Delivery Vehicle
Depending on the volume of your order, we will deliver with either our 9 Tonne Tip truck or our Semi Tip truck.
Delivery Instructions
Unless instructed otherwise, our normal procedure is to tip/drop on the front verge or on the driveway of the property. If you require your product to be dropped in a specific place, we will always do our best to tip where requested, however if our driver cannot access the location requested our only alternative is to then tip on the front verge or driveway.
If you cannot be on site to receive your delivery you must provide delivery instructions and these must be clear and detailed. We encourage customers to provide a map to show exactly where your product is to be placed when possible.
If we are unsure of where to place your product or if there is an issue with your delivery we will call you on the number provided prior to tipping. If we cannot reach you on the number provided or safely make the delivery, the product will be returned to our yard, and a re-stocking and/or re-delivery fee will apply. We will not make the re-delivery until all outstanding fees for re-delivery have been settled.
Delivery Disclaimer
Soils Aint Soils will only enter a property to facilitate unloading at the customer’s risk and responsibility. On arrival at the delivery location our driver will decide if the delivery instructions provided by the customer are both suitable and achievable. If our driver does not feel he can complete the drop safely and without damage, he will not do so, and this is solely at the drivers’ discretion.
Any damage that does occur to a customer’s property during unloading resulting from our driver entering the premises at the request of the customer is solely the customers liability and no compensation for damage will be offered by Soils Aint Soils.
Same Day Deliveries
If you require same day delivery, please call the office on 1300 808 000 and we will do our best to assist you with your request.
Delivery Schedule
We will always do our best to deliver on your requested delivery date. To avoid disappointment and unavailability always book your delivery at least 48 hours ahead of time. We do not offer set delivery times on any given day unless this has been pre-arranged with the Transport Department and the Truck Driver, otherwise all orders will be delivered on the Date/Day requested by you and treated as “Anytime Delivery”
Delivery Charges
All delivery charges set out in our delivery schedule are for one single delivery only of bulk products. You can view our delivery charges here. If your required quantity of product is above our maximum delivery quantity a second delivery charge is required to be paid. Maximum load specifications for bulk products are listed here. For more information on delivery of these items call the office on 1300 808 000.
Delivery of more than one bulk product in one delivery
We can deliver more than one product at a time; however, this will mean the products may become mixed when tipping and all items purchase for a delivery will incur separate delivery fee. For more information regarding multiple product delivery please contact the office on 1300 808 000 for assistance.
Bulka Bag Deliveries
We can prepare your order for delivery in bulka bags on request. Please contact us for a delivery quotation to deliver your product in a bulka bag.
Online Order Delivery Information
Online Order Delivery Process
- Once you have placed your online order and paid for your products you will receive a confirmation email that your order has been received by us.
- Once we have received your order we will call you during business hours to confirm your delivery information and let you know the date and time you should expect delivery of your products.
- On delivery day your products will be delivered as per your instructions.
Online Order – Same Day Deliveries
Unfortunately Soils Aint Soils does not offer same day delivery for our online orders. If you require same day delivery, please call the office on 1300 808 000 and we will do our best to assist you with your request.
Online Order – Delivery Schedule
We will always do our best to deliver the following day or on your requested delivery date and time. Online orders placed on Saturdays, Sundays and public holidays will be scheduled for delivery day/date you picked but if the volume is greater, we will call you to advise when your order has been scheduled for delivery or you will be given the option to nominate your delivery day/date. This will only occur during our, peak season. You will always receive a call from us to confirm your delivery if there is a delay.
Delivery Charges
All delivery charges for our online orders are set for one delivery only. You can view our delivery charges here. If your required quantity of product is above our maximum delivery quantity a second delivery charge is required to be paid. Maximum load specifications for bulk products are listed on the product page of each product. If your order is above the maximum load, please contact the office on 1300 808 000 to process your order over the phone.
Privacy Statement
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors’ personal information?
Our company is hosted by PS Digital. PS Digital provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through PS Digital data storage, databases and the general PS Digital applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can you can withdraw your consent?
If you don’t want us to process your data anymore, please contact us at sales@soilsaintsoils.com.au or send us mail to 300 Bannister Road, Canning Vale WA, 6155.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@soilsaintsoils.com.au or send us mail to 300 Bannister Road, Canning Vale, WA, 6155.
