Delivery Terms & Conditions
Please be mindful of delivery times when placing your order as we are unable to guarantee an order will arrive at a specific time. We recommend you order the delivery to arrive the day before any workers and/or hired machinery will be on site.
Delivery Times
Soils Ain’t Soils are not responsible for loss of hours or money if the delivery does not arrive by a specific time during the day.
Soils Ain’t Soils does not offer same day delivery for online orders. For online orders placed before 5pm we try to deliver on the next day, but this is not always possible during busy times. (No deliveries Sundays and Public holidays)
Any online orders placed on Saturdays, Sundays and public holidays will be scheduled for delivery, if possible, the next working day.
If you would like same day delivery, please call us on 1300 808 000 and we will do our best to assist you with your request.
You can contact transport on 1300 808 000 on the day off delivery who can get driver to SMS you an ETA.
Tipping Instructions
Please note that if the sub-contractor delivery driver is unable to tip as per your instructions, they will attempt to contact you to arrange an alternative spot. If we cannot contact you after multiple attempts and the driver is unsure of where to tip, they will return the product to the yard, and you will incur a delivery fee.
Tipping options available when placing an online order are:
- Tip on verge.
- Tip on driveway.
- Tip on front lawn.
- Other. (Please provide specific instructions on where you would like the product to be tipped.)
If you would like to discuss the tipping location with someone, feel free to call 1300 808 000 and mention your order number.
Customers please be aware: The sub-contractor truck drivers will only tip your delivery in one spot on your property – that is what you have paid for. They will not stop the hydraulic lift in the middle of tipping and move to another spot. If you require tipping in two separate spots – your order will be charged as two separate deliveries.
Sub-Contractors – Sub-Contractors are responsible for all deliveries to site. If damage occurs the Sub-Contractor will sort this out with you directly through their individual insurance companies.
Our Trucks
Please see below pictures of our trucks, please call 1300 808 000 if you have any questions on our truck sizes.
9-Tonne Tipper Truck
Truck is 7m long and requires 3.3m width (including mirrors)
Height is 3.7m, and height when unloading is 7m.
6 Wheeler Truck
Truck is 8m long and requires 3.3m width.
